FAQ

PRODUCTS

Are the products waterproof? 

Our products are not waterproof. However, we say that the products are water resistant. The Base, Huggers, Bastards and Douchebag are created with two kinds of layers. The layer on top is TPE, and is waterproof. The other layer is polyester and is not waterproof. The Artic White products has TPE all over, and is more water resistant than the other colors.

Can I fit two pairs of skis inside the Douchebag? 

The Douchebag perfectly fits either one of the following options:

  • One pair of skis, poles, boots, helmet and apparel

  • Two pairs of skis and apparel

  • One snowboard, boots, helmet and apparel

  • Two snowboards, boots and apparel

  • One pair of skis, one snowboard and apparel

Which products works with the hook-up system?

Our goal is to redefine how you travel, and the hook-up system is a big part of achieving that goal. Essentially, all backpacks hook up to all roller bags.

  • The Bastards, and the Douchebag fits perfectly with both the Huggers and the Base.

  • The Base can be hooked on to the Aviator.

 Feel free to send us an email if you would like us to elaborate for your specific product needs.

Is there anywhere I can see the products?

You can check out a complete list of our retailers here. (link)

Do you offer any repair service?

All of our products have a 2 year warranty. If you experience any damage to your product, you can head on over to the warranty portal (link) or send us an email at warranty@douchebags.com.

SHIPPING AND DELIVERY

How do I know when my order ships?

You will receive a shipping confirmation email with the tracking number(s) as soon as the order leaves our warehouse. 

How much does shipping and handling cost?

Norway: 100 NOK fixed shipping and handling.

EU: 10€ fixed shipping and handling.

US and Canada: Free shipping and handling. 

Which countries do Douchebags ship to?

We ship to Canada, USA, countries within the EU, Switzerland and Norway. 

What is the estimated shipping time?

The estimated delivery time is approximately 2-5 business days, however this timeline may vary with the final destination. Please allow for 1 additional business day of processing and handling your order.

Can I change my shipping address after my order has been placed?

No, the shipping address cannot be changed after the order has been placed.

If you have any concerns about an order that has already been placed please contact our Customer Happiness Center at hello@douchebags.com, or give us a call at: (+47) 24 07 70 77.

How will I know that you received my order and when will the payment be deducted?

After your order is processed you will receive an order confirmation number on the screen and also by email. Your credit card or PayPal will be charged when your order ships.

Can I add items to an existing order?

No, items cannot be added to an existing order once payment has been made.

How can I cancel my order?

Once an order has been placed and payment is taken, you cannot cancel your order. If you have any questions or concerns about your order please contact our Customer Happiness Center at hello@douchebags.com, or give us a call at: (+47) 24 07 70 77.

Do I have to pay customs when I order from douchebags.com? 

All orders from douchebags.com are shipped DDP (Delivered Duty Paid). You will not receive any additional customs or tax*.

RETURNS AND REFUNDS

How long do I have to return my purchase?

Items may be returned for a refund within 60 days from the date of the original purchase. Items must have all original tags attached, be un-used and in the original new condition.

How long will my refund take? 

Refunds may take between 7-14 business days to process once an item has been delivered to our returns facility, and may vary depending upon the credit card company that you used for the original purchase.

How do I return my product(s)?

You have the right to exchange or receive a full refund on the items you have purchased within 60 days of their delivery. Exchanges and refunds are issued providing the garment/product has not been used and is not damaged. Mailed Returns or Exchanges must be returned prepaid. We do not accept C.O.D. deliveries. We strongly suggest insuring your return packages. Db Equipment is not responsible for lost packages. Refunds will be paid to your credit card and normally take 7 to 14 days before your account is credited.

Please contact returns@douchebags.com to get a return authorization. Feel free to contact us with any questions you may have. We are here to help!

Can I exchange my product(s)?

For product exchange, please follow the return instructions. After we have received your product at our warehouse facility, we will refund the original order, and you can place a new one. 

 

CONTACT US

You can reach our Customer Happiness center at phone number (+47) 24 07 70 77. Our hours of operation are between 9a - 5p CET, Monday through Friday.

You can also contact us via email at hello@douchebags.com and we have live chat operators available to assist you whenever you see the “Live Chat” button at the bottom of any page.

Feel free to ask us anything!​

* Please note that for orders to Switzerland, added taxes will occur and you will be charged for this separately.